Consumers who receive mental health services from TFS have basic rights and responsibilities.  Basic rights include translation services as necessary and communication needs of those with vision, speech, hearing, language and cognitive impairments.  In addition, as a TFS client, you have the right to:

Consent to the treatment that is provided

Receive treatment regardless of race, religion, gender, sexual orientation, ethnicity, age, or disability.

Receive the care that is needed if it is available.

Receive care that respects personal dignity, values and beliefs.

Continue to have legal rights to conduct personal business.

Know the name and qualifications of the staff who are providing your services.

Help decide what treatment is needed. For individuals under the age of 18, a parent or legal guardian will be asked to help.

Be told about;

Treatment and any rules that must be followed.

Discharge plans

Treatment choices when they are available.

Risks and benefits of the treatment that seems best.

Risks, benefits, and side effects of the medicine.

When a law requires a staff member to recommend treatment that is not requested or wanted.

Professional standards that require changes in the treatment plan.

The cost of treatment and payment options.

Service limits.

Individual rights in a language and way that you understand.

Know why treatment is changed from one staff person to another.

Know why a referral to a new program is made.

Understand why a referral away from TFS is needed.

Be informed if treatment is tape recorded, videotaped or observed. Give written consent if treatment is recorded.

With written authorization, have visits from family and friends; receive and send mail; make and receive phone calls. If limited contact with others is important to treatment, staff will explain this to you.

Have information about treatment kept confidential. This includes what is said to staff and what is recorded in the medical record. Ask for a second opinion at your own expense.

Ask for a treatment plan review by staff.

Refuse certain treatment or medicine unless required by law.

Be involved in research only if you want to; and agree to participate in writing after you have been told about the research.You will be told of possible risks and benefits. You have the right to refuse to take part. If you do not participate, it will not change your ability to get treatment from TFS.

Review the Organization’s rules and regulations.

Ask for help with referrals

Make an informal or formal complaint.

Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.

Have pains recognized including initial screening for pain and referral for assessment and reassessment as indicated.

Access protective and advocacy services.

Be informed of outcomes of care.

Discontinue services at any time.



improving family life, 

knowledge and understanding

Therapeutic Family Services


Taking an active role in the outcome of your care.  This is done in part by providing, to the best of your ability, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your psychiatric health; reporting unexpected changes in your condition to your Mental Health Professional; reporting whether you comprehend a contemplated course of action and what is expected; and complying with use of medication as prescribed.

Following the treatment plan recommended by your therapist.

Keeping appointments and notifying your therapist when you are unable to do so.

Your actions, if you refuse treatment or do not follow your therapist’s instructions.

Assuring that the financial obligations of your healthcare are fulfilled as promptly as possible.

Following applicable policies affecting your care and conduct.

Being considerate of the rights of others and for assisting in the control of noise, smoking, and number of visitors while at TFS.

Being respectful of the property of other persons and of TFS.

Refusing care may result in the termination of the relationship with your provider upon reasonable notice.